securus payments Reviews and Complaints

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securus payments Reviews

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  • Securus payments



    I asked for a refund and was told that I needed to send my bank statements via fax to prove that I had been charged. After doing so, I still never recieved a refund. I was also told that I would recieve a new maching via ups in after a few weeks. The machine never arrived and I was continously charged month after month for 2 additional months. I finally had my bank put a stop payment on the charges. I was then told that I would have to pay a $960 cancellation fee for not fulfilling my end of the contract. I refused and my account was immediately sent to collections and the funds were drawn... More...
    (Credit Cards, Finance, Banks)
    rjccshaffer's Picture   rjccshaffer    10 Comments   Comments

securus payments Reviews By Product


securus payments Comments


salonwest says: (2 months ago)
 0
I urge you NOT to go with this company!! I own a salon and would not reccomend securus patments!! I have had nothing but problems. The machine came without all the cables. I was promised a machine that was tip friendly, multiple people could have accounts and that the terminal fes would come out of their own accounts. The machine is definitely not tip friendly and the fees came out of my account. So now I have to go back and figure out who owes me what. I have had several different charges come out of my account at different times, which they could not explain. Costumer service is awful. They do not listen to what your problems/concerns are. I actually had one hang up on me!! I have asked to cancel my contract, I am going back to my old company.



later says: (2 years ago)
 0
I had an agent stop in to give proposal on rates from Securus Payments. After reviewing the propsal, we decided to stay with our current provider. However, I have received 3 phone calls within 1-2 weeks from OTHER agents telling me they (individually) can give me a better price than the field agent!! Not cool! I finally told the last caller to remove me from their calling list. He informed me its a file not a list then hung up on me. Mostly found the whole lot to be annoying!



huyton14 says: (3 years ago)
 0
don't do business with secure payment. do you do false advertising give you false informations. I have been trying to resolve my problem with them last 3 months with no results. they never return my phone call. don't bother to call them just cancel your service with them.



huyton14 says: (3 years ago)
 0
don't do business with secure payment. do you do false advertising give you false informations. I have been trying to resolve my problem with them last 3 months with no results. they never return my phone call. don't bother to call them just cancel your service with them.




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